Wille machine bought from Sigurd Stave: service and warranty

New machines sold by the new Wille representatives after 24 August are looked after by whoever sold them: Sandhaug AS or Vemas AS.

What has changed

Wille Machines Oy and Sigurd Stave Maskin AS agreed to end their five-year partnership with effect from 24 August 2026. The announcement is made in the names of both companies.

It describes how the aftermarket and warranty will be handled going forward, to ensure a continued high level of service for Wille customers in Norway.

Bought from Sigurd Stave Maskin AS

For machines sold by Sigurd Stave Maskin AS, we will continue to take care of aftermarket services and warranty handling. Our aftermarket covers both parts and service, and the workshop and parts warehouse are under one roof at Frogner.

The warranty is handled in accordance with the terms of sale. Have your purchase documents to hand when you contact us about a warranty claim.

Bought from a new Wille representative

New machines sold by new Wille representatives in Norway after 24 August are handled as follows:

• Sandhaug AS is responsible for sales, aftermarket services and warranty handling for machines sold by Sandhaug after 24 August, throughout Norway south of Brønnøysund.
• Vemas AS has the same responsibility for machines sold by Vemas after 24 August, throughout Norway north of Brønnøysund.

Who to contact depends on who sold the machine

The announcement therefore places responsibility for the aftermarket and warranty with whoever sold the machine: us, Sandhaug AS or Vemas AS. If you are unsure who that was, find your purchase documents before you get in touch.

Service, repairs and parts from us

You can book service and repairs by calling the workshop on +47 969 13 856 during the day, or using the service booking form on the Workshop and service page. In the form, you state what it concerns, the machine, its serial number, where the machine is located, your preferred time and what needs to be done. The workshop will contact you to arrange a time.

The service technicians have their own vans and travel all over the country from Oslo and Bergen, while larger jobs are done in the workshop. If you want the technician to come to you, choose “On-site service”.

You can order parts on the Spare parts page. If you do not have the part number, the machine, serial number and a description are enough. If you are unsure of the business area, you can choose “Don't know” in the parts order form.

If your machine breaks down, call technical support on +47 900 44 148 during the day. The on-call phone, +47 488 82 040, is staffed Monday–Friday 15:30–08:00 and at weekends, and is for telephone support only.

If you sell the machine on

If the machine is subject to expert inspection, the documentation from the inspection must accompany the machine when ownership changes. This is laid down in section 13-4 of forskrift om utførelse av arbeid (the Norwegian Regulations concerning the Performance of Work).

What to have ready

The serial number lets us find the right part straight away. Have the following ready when you get in touch:

• the Wille model and the serial number from the rating plate
• who sold the machine, and when
• the purchase documents, since the warranty is handled in accordance with the terms of sale
• where the machine is located, and a description of the fault or the service needed