When the machine stops: support, on-call phone and workshop

The on-call phone is telephone support only. If the machine needs repairing, book the repair with the workshop.

Three numbers

Opening hours are weekdays 08:00–15:30. The numbers are divided as follows:

• Technical support, daytime: +47 900 44 148
• Workshop, daytime: +47 969 13 856 — appointments, service and annual inspection
• On-call phone: +47 488 82 040 — Monday–Friday 15:30–08:00 and weekends, telephone support only

Safety first

If you discover a fault that affects safety, the machine must be taken out of use immediately. It must not be used again until the fault has been corrected. This is set out in section 12-5 of forskrift om utførelse av arbeid (the Norwegian Regulations concerning the Performance of Work).

Whatever the fault, the employer must take the necessary measures to safeguard health, safety and the environment.

If someone is going to look at the machine themselves, section 12-6 states that, as a general rule, it must only be possible to carry out maintenance work when the equipment is stopped and the energy supply is disconnected, and that protective measures must otherwise be taken. Arbeidstilsynet (the Norwegian Labour Inspection Authority) writes that it must be possible to lock the energy supply if necessary, and that maintenance with the equipment running must be an exception.

Repairs must only be carried out by persons who have received the necessary training, practice and instruction for the work.

Check the user manual

Manufacturers of all types of work equipment must produce a user manual covering maintenance, inspection and repair, and arbeidsmiljøloven (the Norwegian Working Environment Act) requires it to be in Norwegian. Have it to hand when you call.

The “Find your machine” search under Parts and service looks up the model designation or the name on the nameplate and shows the machine with its documents and specifications.

What to have ready when you call

Have the serial number ready. It is on the nameplate and lets us find the right part straight away. Also have the following to hand:

• machine and model
• where the machine is
• what happened, and what the machine is doing now
• the user manual

When a phone call is not enough

If the machine needs repairing, call the workshop on +47 969 13 856 during the day, or send a booking via Workshop and service. Choose Repair, or On-site service if the technician needs to come to you.

Our service technicians have their own vans and cover the whole country from Oslo and Bergen. Larger jobs are done in the workshop.

If you only need a part, you will find dedicated parts sales contacts for each business area on Spare parts.

When stoppages recur

Arbeidstilsynet writes that maintenance carried out only after parts have failed may only be used if the failure does not lead to immediate danger and can be corrected before such danger arises.

On the Workshop and service page, you can also request a service agreement, which is a standing agreement covering planned maintenance.

After the repair

If the machine is subject to inspection by a competent body, the inspection must also be carried out after major repairs or modifications. Arbeidstilsynet specifies that major repairs carried out according to the manufacturer's instructions do not trigger such a requirement.

If the machine has a maintenance log, it must be kept up to date, and Arbeidstilsynet writes that the log entries should include the time of the repair.