Service in the workshop or at your site: which is right?

Both are booked using the same form, and the workshop will contact you to arrange a time.

The workshop at Frogner

The workshop is at Jeksleveien 22, Frogner. The workshop and parts warehouse have been under one roof, covering 3 500 m², since December 2021.

Here we carry out planned maintenance, repairs and seasonal preparation for the machines we sell.

The workshop is open weekdays 08:00–15:30, and the daytime phone number is +47 969 13 856.

The parts warehouse at Frogner covers over 1 000 m². If you want to order parts yourself, you do this through parts sales for the relevant business area on Spare parts.

Service at your site

Our service technicians have their own vans and travel all over the country, from Oslo and Bergen. In the booking, choose On-site service.

Expect the machine to be out of action while the job is being done. Forskrift om utførelse av arbeid (the Norwegian Regulations concerning the Performance of Work) states that, as a general rule, it must only be possible to carry out maintenance work when the equipment is stopped and the energy supply is disconnected, and that protective measures must otherwise be taken. Arbeidstilsynet (the Norwegian Labour Inspection Authority) writes that it must be possible to lock the energy supply if necessary.

How to choose

Larger jobs are done in the workshop. If you are unsure how big the job is, describe the fault or the service need as specifically as you can, and the workshop will contact you to arrange a time.

Also think about how long the machine can be out of service, and whether it can be driven or transported to Frogner.

What the booking asks for

The service booking on Workshop and service has these fields:

• what it concerns: annual inspection, service, repair, on-site service, service agreement or other
• machine or model — start typing and the form will suggest the machine
• the serial number from the nameplate
• where the machine is, with address or location
• preferred time, for example a specific week or as soon as possible
• what needs to be done, with a description of the fault or the service need
• company, name, email and phone

Before you submit

If the machine needs both a service and an annual inspection, say so in the description.

Arbeidstilsynet writes that inspection and maintenance should, as a rule, be carried out according to the manufacturer's instructions. Have the user manual and any service history to hand.

The form is sent to the workshop by email, and the booking is saved in our system so that the workshop can call you.

After the service

If the machine has a maintenance log, it must be kept up to date. Arbeidstilsynet writes that the log entries should include when something was replaced, when it was repaired and what was replaced.

If the machine is used outside the business, the documentation for the most recent inspection must go with it.

If the machine has stopped

If a fault that affects safety is discovered, the machine must be taken out of use immediately, and it must not be used again until the fault has been corrected.

If the machine stops outside opening hours, call the on-call phone on +47 488 82 040. It is staffed Monday–Friday 15:30–08:00 and at weekends, and is telephone support only. During the day, technical support is on +47 900 44 148.