Service agreements for machines: what you should clarify

To request a service agreement from us, use the service booking, where Service agreement is one of the options.

Responsibility stays with the employer

The business can use its own competent personnel or external parties, such as the supplier, for inspection and maintenance. However, Arbeidstilsynet (the Norwegian Labour Inspection Authority) writes that it will always be the employer's responsibility to put in place suitable maintenance procedures for the particular use of the equipment.

So a service agreement is a way of getting the maintenance done. The responsibility is not transferred to the supplier.

Which machines the agreement covers

Make a list of the machines with model and serial number. The serial number is on the nameplate.

Our workshop handles planned maintenance, repairs and seasonal preparation for the machines we sell. You will find the brands under Manufacturers. If you have machines of other brands in the same fleet, this should be clarified separately.

Which maintenance should be included

Arbeidstilsynet writes that the employer must consider three types of maintenance. Specify which of them the agreement should cover:

• Planned or preventive maintenance: components are replaced and adjustments made at predetermined intervals.
• Corrective maintenance: safety-critical parts and components are closely monitored and maintained when necessary.
• Breakdown maintenance: the work is only done once parts have failed. It can only be used where the failure does not lead to immediate danger and can be corrected before such danger arises.

Tell us how the machines are used

According to Arbeidstilsynet, the following must be taken into account when maintenance is planned:

• the way the equipment is used, in terms of frequency and maximum output
• the surroundings, for example a corrosive environment or outdoor use
• the variation in work operations
• the risk of harm to life and health in the event of malfunction or failure

Annual inspection and seasonal preparation

If you have machines that require inspection by a competent body, clarify whether the annual inspection should be included. Sigurd Stave Maskin AS is Kiwa-verified and certified to carry out annual inspections.

Also clarify whether seasonal preparation should be included. It is one of the services our workshop provides.

Where the work is done

Service can be carried out at the workshop at Frogner or on site at your premises. Our service technicians have their own vans and travel all over the country, from Oslo and Bergen, while larger jobs are done in the workshop.

Clarify what is to be done on site, and how the machines will get to the workshop when needed.

Documentation

Forskrift om utførelse av arbeid (the Norwegian Regulations concerning the Performance of Work) requires it to be clear what has been inspected and who carried out the inspection. Records of inspection, testing and maintenance must be stored securely and be available to safety representatives, the working environment committee and the supervisory authorities.

If the equipment is used outside the business, the documentation for the most recent inspection must go with it. So clarify which report you receive after each visit, and where it is to be kept.

Between visits

Technical support can be reached on +47 900 44 148 during the day. The on-call phone, +47 488 82 040, is staffed Monday–Friday 15:30–08:00 and at weekends, and is for telephone support only. Clarify how breakdowns between the planned visits are to be handled.

How to request a service agreement

Choose Service agreement in the service booking on Workshop and service, or call the workshop on +47 969 13 856. In the “What needs to be done?” field, write which machines are involved and what the agreement should cover. The workshop will contact you.