How to order spare parts: business area and details

Parts sales by business area

Parts sales can be reached weekdays 08:00–15:30. Each business area has its own contact, and the number for Rail is the switchboard:

• Road maintenance: +47 909 89 642
• Construction and concrete: +47 900 57 333
• Rail: +47 23 26 78 00
• Industry: +47 900 44 148

Not sure which business area?

The business areas follow the structure of the catalogue:

• Road maintenance: sweepers and road sweepers, sand and salt spreaders, grit bins and snow blowers
• Construction and concrete: concrete sprayers, mortar pumps and mortar silos, grouting equipment, poker vibrators and frequency converters, concrete equipment from Swepac, surface treatment, stators and rotors, stone tools and headlamps
• Rail: Rotabroach drilling machines and annular cutters, thermite welding portions, FCS Railway equipment and Zaugg railway snow clearing equipment
• Industry: Jun-Air compressors and air equipment from Gast

Form or phone

You can call parts sales for the business area, or use the parts order form on Spare parts. The form has these fields:

• machine or model — start typing and we will suggest the machine
• serial number, from the nameplate
• parts you need: part number or description, and quantity, one part per line
• business area, with “Don't know” as a separate option
• company, name, email and phone
• delivery address, which can be left blank for your usual delivery address

The right parts sales team without searching

If you choose the machine from the suggestions in the form, the machine's business area is selected automatically. The link to the product page is then also sent with the order.

If you can't find the machine and don't know the business area, choose “Don't know” and write what you do know. Parts sales will then find the right part.

If you call instead, have the same details ready as the form asks for: machine, serial number, the parts you need and quantity.

How to write the order

Write one part per line, with part number or description and quantity. If you have the part number, use it.

To find the right part, parts sales needs the serial number from the nameplate. With it, we find the right part first time.

If the parts are to go somewhere other than your usual delivery address, enter the address in the delivery address field.

Wear parts with their own guides

For some wear parts, we have guides that tell you what to state when ordering: stator and rotor in screw pumps, grinding segments for concrete and chisels for stone.

For a stator, for example, that means the pump the part fits in, the installation diameter and whether the stator is maintenance-free, slotted or adjustable.

After you order

The form is sent to parts sales by email, and the order is saved in our system so that parts sales can call you. Parts sales will confirm the price and delivery time once they have received the order.

If the workshop is to fit the part, you can book a repair or service on Workshop and service instead. The workshop and parts warehouse are under one roof at Frogner.

Which parts we take orders for

We take orders for all parts for the machines and implements we sell. The brands are listed under Manufacturers, and the parts warehouse at Frogner covers over 1 000 m².

Our aftermarket department aims to provide parts and service for all the machines we sell.